Requirements

• Monday thru Friday, 8:30am to 5:30pm (occasional overtime necessary based on
  current work load).
  
• Must have a reliable vehicle to make daily bank deposits, as well as run errands
  as needed.
  
• Salary is Negotiable with yearly reviews and possible bonus opportunities.
  
• Health Insurance eligibility after 30-days.

Responsibilities include but not limited to

• Answers telephone utilizing accepted format; provides information, quotes; takes and relays messages and/or directs calls to appropriate personnel
  
• Operates computer and software to type documents, verify, input, retrieve data, and generate a variety of reports.
  
• Types invoices; purchase orders; customer estimates; correspondence; reports; and other necessary documents.
  
• Makes daily bank deposits; completes receipt records, posts deposits, runs receipts batch listings, researches, prepares and posts adjustments, calls in deposits, and enters all information into QuickBooks daily.
  
• Prepares billing for customers, keeps track of accounts receivable and past due accounts on daily basis.
  
• Responds to questions, complaints and requests for information via email, telephone, in person or by mail from customers; vendors; team members; etc.
  
• Performs inventory control duties including ensuring adequate levels of duplication department and office supplies are maintained, orders, receives and accounts for supplies.
  
• Ensures adequate levels of postage and related shipping supplies are maintained
• Ensures the operation of office equipment, calling for maintenance as needed and scheduling preventative maintenance
• Prepares, maintains and updates all filing systems on client, employees, vendors, etc. as well as all tracking systems for shipping and receiving of client pertained information following prescribed methods set by owner.
• Oversees duplication area as well as the duplication operator position to include duties below but not limited to:
  • Prepares work to be processed by gathering, sorting, organizing, and recording customer duplication requests, information, and documents.
  • Completes duplication requests by clarifying customer requirements, determining price, coordinating deadlines, preparing job jackets.
  • Completes production of duplication and completion of projects.
  • Maintains duplication process by monitoring job status; resolving problems; forwarding proofs for approval. Maintains quality results by following quality standards. Updates job status to required personnel and customer.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Perform other duties such as: packaging and shrink wrapping. Some days may require standing all day. Must be able to lift up to 50 lbs. Maintains a clean and orderly work area, to include cleaning of all office areas on a weekly basis.

Qualifications

• Possesses a great personality, loves working with people
• Must be energetic, friendly, and responsive
• Good communication, phone and decision-making skills as well as team building skills
• Professional in appearance with a genuine concern for the customer
• Enjoys fast-paced working environment
• Must be able to multi-task, have flexible schedule and be a team player
• Strong Customer Service Skills
• Good telephone etiquette and skills
• Good organizational skills
• Ability to work with little supervision - Self motivated
• Good computer skills, Word, Excel, Outlook. 10-key by touch, strong analytical skills, detail oriented and able to multi-task

Responsibilities

• Good communication, phone and decision-making skills for answering incoming lines.
• Prepares work to be processed by gathering, sorting, organizing, and recording customer duplication requests, information, and documents.
  
• Completes duplication requests by clarifying customer requirements, determining price, coordinating deadlines, preparing job jackets.
  
• Completes production of duplication and completion of projects.
  
• Maintains duplication process by monitoring job status; resolving problems; forwarding proofs for approval.
  
• Maintains quality results by following quality standards.
  
• Updates job status to required personnel and customer.
  
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  
• Perform other duties such as: packaging and shrink wrapping. Some days may require standing all day. Must be able to lift up to 50 lbs. Maintains a clean and orderly work area, to include cleaning of all office areas on a weekly basis.
  
• Run errands as needed.

Qualifications

• Possesses a great personality – loves working with people
  
• Must be energetic, friendly, and responsive
  
• Good communication, phone and decision-making skills as well as team building skills
  
• Professional in appearance with a genuine concern for the customer
  
• Enjoys fast-paced working environment
  
• Must be able to multi-task, have flexible schedule and be a team player
  
• Shows mastery of basic math and computer skills
  
• Has basic computer experience; ability to learn duplication software
  
• Demonstrates and utilizes courteous telephone skills
  
• Print and/or copy center experience preferred